Refund policy

Refund and Return Policy (14 Days)

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 14 days of the delivery date for a refund or exchange, subject to the conditions below:

Returns

• Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging.

• To initiate a return, please contact our customer service at [info@ways-egypt.com] within 14 days of receiving your order.

• Once your return is approved, you will receive instructions on how to send the item back.

Refunds

• Refunds will be issued to your original payment method once the returned item has been received and inspected.

• Please allow up to [3] business days for the refund to be processed after we receive your return.

• Shipping fees (if any) are non-refundable unless the item is faulty or incorrect.

Non-returnable items

• The following items are not eligible for return or refund:

  • Personalized or custom-made products

  • Perishable goods

  • Final sale items

Exchanges

• If you need to exchange an item for a different size or color, please contact us within the 14-day return window. Exchanges are subject to product availability.

Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong or defective item).

If you have any questions about our return and refund policy, please contact us at [info@ways-egypt.com].